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OSI nationally recognized for excellence

OSI physical therapists (from left) Brett Maxwell, Shari Walters (clinic manager) and Sandy Gress take a moment between patients to pose with their award, the FOTO Excellence in Patient Outcomes Award. (Photo by Sarah Young)

You don’t have to convince New Richmond sophomore Croix Hare that OSI Physical Therapy in Somerset deserves national recognition. Hare and his parents credit the therapists at OSI with getting Hare back on the soccer field in record time after a hamstring injury sidelined him for more than five weeks this fall.

OSI’s Somerset location has been awarded the Focus on Therapeutic Outcomes (FOTO) Excellence in Patient Outcomes Award for the past eight quarters under the leadership of physical therapist and clinic manager Shari Walters. According to Jim Hoyme, CEO of Therapy Partners Inc., a management services organization that serves as a health plan contractor and aids in billing and account processing for OSI, a physical therapy practice must exceed expected patient health outcomes for 12 straight months before the quarter in which the award is given.

Hoyme said OSI Somerset has been the highest performer across the Therapy Partners network, which includes 23 clinics, for two straight years. He called the recognition “pretty exemplary.”

“Especially a physical therapy practice in a small community, it’s pretty extraordinary,” Hoyme said. “In the time of significant changes in healthcare reform, it really speaks highly of OSI Somerset while adding value in a changing healthcare market.”

According to Hoyme, FOTO evaluates over 3,000 physical therapy clinics in the country and over 15,000 physical therapy providers.

OSI is comprised of orthopedic specialists, licensed physical therapists and personal trainers who are experts in movement, physical rehabilitation and exercise rehabilitation.

FOTO, which awarded OSI the honor, is a Knoxville, Tenn., based corporation “that has been continuously improving solutions that efficiently and reliably measure and report functional outcomes for the rehab industry for 20 years,” according to its website.

Walters is thrilled by the honor. She said on average patients see them for seven to eight visits, but the number fluctuates per case.

FOTO’s analysis of patient outcomes stems from a questionnaire patients fill out, answering questions about the speed of their recovery, the scope of their recovery, their satisfaction with treatment, etc.

“It (the award) means and verifies that we’re doing what we want to do with patients,” Walters said. “We give patients a good value. No one likes not being well and having to through physical therapy.”

OSI scored 58 percent in the effectiveness category, which is above the national average of 50 percent. In the utilization section, OSI received an 89 percent. Utilization measures the amount of change per visit.

“Effectiveness is the overall amount of functional change for the physical therapy episode, from beginning to the end,” said Craig Johnson, Director of Clinical Integration for Therapy Partners. “It measures how much the function changed for that patient, much like measuring ROM or strength.”

Patient perspective

OSI opened its Somerset location in June 2006. Hare, who is one of OSI’s many success stories, credits his physical therapists for getting him back on the soccer field at New Richmond High School in record time.

Hare tore his hamstring while playing soccer at the end of August. While unsure of exactly how the injury occurred, he thinks he may have stretched the muscle too far, which caused the small tear. He was out of commission for five weeks, and attended physical therapy sessions at OSI two to three times a week.

“Now I can’t even tell it happened,” Hare said.

He underwent many treatments, including massage to prevent scar tissue, exercises to increase hamstring and leg strength and was required to do exercises at home as well.

“If I hadn’t done those things outside of OSI, I wouldn’t have healed as quickly,” Hare said. “It was thanks to the great advice they gave.”

Hare was back on the field in a matter of weeks, which his mother finds pretty impressive.

“He got back on the field and made All Conference in varsity soccer,” Hare’s mom Alissa said. “He wouldn’t have been on the field if it weren’t for them.”

For more information about OSI and its services, call 715-3-247-5738 or visit

Sarah Nigbor

Sarah J. Nigbor serves as a regional editor for RiverTown Multimedia, a position she began in April 2017. She joined RiverTown Multimedia in October 2013 as a news reporter for the New Richmond News, before being appointed editor of the Pierce County Herald in Febraury 2015. She graduated from the University of Wisconsin-River Falls with a Bachelor of Fine Arts in Spanish and French in 2001. She completed a minor in journalism in 2004. 

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